Payments & Withdrawals
Withdrawal approval process
All withdrawal requests go through a manual review by the Ubuntu Pool admin team before funds are disbursed. This protects donors and ensures funds are used as intended.
Request submitted
When you submit a withdrawal request, it enters a "Pending" state. You receive an email confirmation and can track the status from your Withdrawals dashboard.
Admin review begins
Our team reviews your request within 1 business day. We check that your KYC is complete, the withdrawal amount does not exceed your available balance, and your campaign is in good standing.
Additional documents may be requested
For large withdrawals or first-time withdrawals, we may request additional documentation, such as receipts, invoices, or proof of expenditure. You will receive an email with specific instructions.
Approval or rejection
If approved, your withdrawal moves to "Processing" and funds are disbursed within 3–5 business days. If rejected, you receive an email explaining the reason and what steps to take.
Funds disbursed
Once processed, funds are sent to your mobile money number or bank account. You receive a final confirmation email. The withdrawal status in your dashboard updates to "Completed".
What causes a rejection?
Common reasons for rejection include: incomplete KYC, mismatched account details, suspected fraud, or a campaign that has been flagged for review. Contact support@ubuntupool.com if your withdrawal is rejected and you believe it is in error.
Tip
Withdrawals submitted before 12:00 PM EAT on a business day are typically reviewed the same day. Submissions after 12:00 PM or on weekends are reviewed the next business day.